Faqs
FAQS
Products and Services
We offer whole spices, ground spices, powder spices and blended spices.
We offer both organic and non-organic spices.
Yes, we create custom blends for customers and as of now we are offering these blended
spices like Biryani Masala, Meat Masala, Chaat Masala, Shahi Paneer Masala, Pav Bhaji Masala,
Chana Masala, Tea Masala Etc.
Yes, we accommodate custom orders.
Yes, we provide grinding and processing services.
Quality and Safety
We conduct regular quality checks and source from trusted suppliers.
2. What quality certifications do you hold?
Yes, we ensure strict quality control.
We follow proper storage and handling procedures.
Regular inspections, testing, and certification.
Ordering and Payment
Through our website, phone, or email.
Bank transfer, credit card, PayPal.
Contact us within 24 hours.
We provide tracking information.
Advance payment or credit terms for approved clients.
Shipping and Delivery
Air, sea, and land freight.
Depends on destination and shipping method.
Yes, worldwide.
Yes, from our warehouse.
Vary depending on destination and shipping method.
Returns and Refunds
Yes, within 7 days.
Full refund for defective or damaged products.
Contact our customer support.
Product must be unused and in original packaging.
Within 7-10 business days.
Certifications and Compliance
Yes, we follow FSSAI guidelines.
ISO 9001, HACCP.
Yes, for specific products.
Yes, environmentally responsible sourcing.
Yes, follow all export laws.
Supply Chain and Sourcing
Directly from farmers and trusted suppliers.
Yes, supporting fair trade practices.
Regular audits and compliance.
Yes, by appointment.
Regular monitoring and contingency planning.
Business and Partnerships
Yes, contact our business development team.
Competitive pricing, quality products.
Contact our business development team.
Yes, custom branding.
Yes, contact our customer support.